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car2europe and you

What is Temporary Transit ?

Temporary transit is a tax and customs free program that allow anyone living outside European Union to rent a new car during his stay in Europe. You will get a special French license with red plate allowing free movement through Europe.

What are the benifits of it ?

For your next travel in Europe, there is no better choice than a Peugeot temporary transit car!
 
You travel through Europe in a brand new car that belongs to you with the following services:
An exclusive economic package tax-free and guaranteed without extra charge
Unlimited mileage with a 24/7 Assistance
Vehicle pick-up and drop-off in more than 28 centers.
A multi-risk insurance covering:
Driver civil liability
Vehicle fire damage
Theft (requires police report)
Glass damage
All accident damaging the vehicle, including acts of vandalism (requires police report)
Legal fees
Driver warranty
Towing of the vehicle
24/7 Roadside Assistance for:
Breakdowns and accidents
Vehicle theft, attempted theft or vandalism
Finding emergency solutions to enable you to continue your trip

Who can benefit from temporary transit car-2-europe?

To get car-2-europe temporary transit you have to fulfill the following conditions:
You hold a valid driving license.
You live in France’s overseas departments/territories or outside the European Union.
You have spent less than 180 days in European Union countries over the 12 past months.
You do not have a professional activity inside European Union.
To be eligible for temporary transit car rental, you must be:
A TOURIST
Completing an internship or assignment but the usual place of residence is outside European Union or in France’s overseas departments/territories
Any person whose usual place of residence is outside European Union or in France’s overseas departments/territories

Before your reservation

How can you book a vehicle?

You can book your TT car directly on the website if you live in an eligible country for online booking, or from your local Car-2-europe representative.
You will have to sign an order form containing all the necessary information for your booking (type of vehicle, any accessories, dates and places of delivery and return, flight details for airport deliveries, etc.) and to add the following documents to confirm your booking:
Passport (or identity card for French overseas departments/territories)
Holiday certificate stating holiday dates
Certificate of residence (for French people)

What is the deadline to book a car?

The Booking should be made 4 weeks minimum before the delivery of your car.

What is the period of time to treat your quote ?

Your business agent will answer your quote request as soon as possible (usually within 48 hours).
You can get in touch also directly with him by email or phone.

What are the delivery and return fees?

In France the delivery and return of the vehicle is free (as well for Geneva)
In the rest of Europe, fees differ according to the country.
Contact Us:
France: +33 (0) 1 30 19 32 91
Outside France: +33 (0) 1 30 19 32 72
 

What type of payment cards are accepted?

For online booking, you can pay with Visa, Mastercard or American Express. (Payments only by credit card)
If you order through the car-2-europe representative in your country, they will tell you the types of payment accepted.
 

During your reservation

Can I choose the color of my car?

No, you cannot choose the color of your car, it is difficult for us to guarantee it.

Will the vehicle have a safety Kit ?

For all deliveries made in France, a security kit will be provided with the vehicle.

Will I have to pay vehicle accessories?

While booking your car, you can add accessories. The price of each depends on the vehicle chosen. The request for an accessory must appear on the order form and it cannot be ordered after the delivery phase.

Does the ordered vehicle comes with snow tires?

The snow-tire chains that we propose are easily mounted without the necessity of a specialist.
The initial tires created don’t suit extreme conditions involving the presence of large amounts of snow and/or water.
Car-2-europe cannot mount special tires such as "snow" tires on its vehicles. If you decide to equip your vehicle with special tires, you can do it at your expense and you will have to return the car with the original tires.
Important Note:
Customers are responsible for meeting all legal requirements in each country.

After your reservation

What are the documents I must give to collect my car?

To collect your vehicle, you have to show your passport (or ID for French people), your driving license and your Car-2-Europe contract.
For students and trainees you must also show your visa and residents permit.
 

How the delivery phase proceed ?

You must arrive at the collection location at the time specified when you booked. Or – contact them at least 4 working days before your arrival to make or change your appointment time. Warning: For appointments without flight details, you must arrive within 30minutes of the scheduled collection time. If there is a change of flight or an appointment schedule, you must inform the delivery center.

Who can pick up the vehicle ?

Only the contract holder may take delivery of the vehicle or his spouse / partner with a special authority letter and proof that you reside together.

Can Car2europe deliver the car wherever I want?

Car-2-europe will provide vehicles only at the Centers listed on our website. All vehicles are supplied at airports.
You can choose from 25 centers in 8 European countries.

Does my car get delivered with some fuel?

Your vehicle comes with a fuel supply of 10 to 15 liters, which allows you to easily drive to the nearest service station. If you want to have a full tank, please choose the accessory "fuel" during your booking.

How the return phase proceed?

It is important to make an appointment with your return center at least 4 working days in advance. The vehicle must be returned to one of the car-2-europe centers. Otherwise, you will be charged. Warning : they will wait for you for 30 minutes maximum beyond the time that you will have chosen. The vehicle must be returned to the place indicated on your contract. In the case where the vehicle is returned to another center, a fee will be charged.

How can I know if my payment has been accepted ?

When you book you will receive a confirmation email.
In case of payment failure, your booking request will appear on your booking records in your account. You will have a 48 hour period to pay it. Otherwise, your booking will be automatically cancelled.
(Payment only by credit card)

Can I cancel my order after payment?

In order to cancel your booking, please send a request to contactcar2europe@mpsa.com
You will be charged of 50€ for any cancellation 21 days before the delivery of your vehicle.
You will be charged of 300€ for any cancellation less than 21 days before the delivery of your vehicle.
You will be charged of 800€ if the vehicle is registered in your name.

How can I know if my order has been approved?

When you complete the booking process you will receive an email with your contract.

How can I get the delivery/return map?

To get the delivery and drop off centers map, you can click on the heading "CENTERS" on the website. We also communicate GPS information.

During the contract

Who can drive the vehicle?

To drive in Europe, you need to be at least 18 years old and have a driving license that is valid in the countries you will be visiting.
The following people can drive the vehicle:
The contract holder (his/her name is entered on the registration certificate)
The spouse (in the broadest sense, including partners or civil partners subject to presentation of evidence of this union)
and the children.
Others cannot use the vehicle.
The vehicle cannot be used for any professional purposes.
The international driving license must be with the national driving license at all times.

How can I extend my contract ?

To extend your lease You have to call :
France: +33 (0) 1 30 19 32 91
Outside France: +33 (0) 1 30 19 32 72
(If you get on the answering machine, a sales person will call you back by Skype with a number that starts with 09)
Or by mail: c2econtact@mpsa.com (indicate your registration number)
Monday to Thursday (except holidays) from 8:30 am to 4:30 pm and Friday from 8:30 am to 3:30 pm
Prices per day can differ from the prices when you signed the car-2-europe contract.
Extra days must be paid directly by credit card when you call.
For more information, please refer to the travel book Car-2-europe.

Can I return my vehicle in advance ?

The following conditions must be met for partial refund for the unused days:
Return date at least 8 days before the end of the contract
For contracts of less than 30 days, no refund is possible
Regardless of the circumstances, 20% of the initial contract will be retained
For students, the expected return must take place 30 days before the end of the contract to give rise to a partial refund.
In case of contract extension, refunds are not provided if you return the vehicle early.
Contact us: c2econtact@mpsa.com

How can I change the place of return ?

Call car-2-europe at least 4 working days before the end of your contract. This service is available from Monday to Thursday (except holidays) from 8:30 am to 4:30 pm and Friday from 8:30 am to 3:30 pm
From France: +33 (0) 1 30 19 32 91
Outside France: +33 (0) 1 30 19 32 72
(If you get on the answering machine, a sales person will call you back by Skype with a number that starts with 09)
Or by mail: c2econtact@mpsa.com (please indicate your registration number)
Car-2-europe will send you the map for the new center chosen by e-mail or fax. This map is also available on the website in the "centers" part.
For drop-offs outside France (except Geneva), this change will entail a supplementary cost payable by credit card to car-2-europe.

I travel to a country not covered by insurance, what happens ?

If you decide to go to a country not covered by insurance / assistance, you incur your civil and criminal liability and will have to pay all costs related to an accident or breakdown. No territorial extension is possible in the insurance contract.

At the end of the contract

Can I buy my car ?

During your trip, Car-2-Europe offers you to extend your driving experience by purchasing your vehicle at favorable conditions or to share it with your loved ones by selling it to them. To do that, you need to contact Car-2-Europe at the latest 2 weeks before the scheduled return date of your vehicle in order to receive your commercial buyback personalized proposal. 
Contact us:
infos-tt-rachats@mpsa.com   
If you buy back the vehicle, you will be able to benefit from a discount ranging from 25% to 30% or 15% on hybrid engines of the price of the current new vehicle in France. We remind you that you will have to pay VAT for Metropolitan France or local taxes for other countries of registration.

At the end of the contract, can I keep the accessories?

All accessories offered are licensed by Peugeot.
We are prohibited from supplying accessories outside the Peugeot Network.
All accessories are the property of the customer who may opt to keep them at the end of the contract.

Does the vehicle have to be returned with it's original tires ?

The vehicle must be returned in the same condition it was delivered in. Although it is possible to keep accessories, the initial tires must be returned.

Which documents should I return with the vehicle ?

At the end of your contract you have to give at your drop off center:
- The vehicle registration certificate
- The 2 keys to the vehicle
- The vehicle maintenance booklet
- The insurance certificate
- The safety kit: safety vest and triangle
Important: All non-returned items will be debited from your bank account.
The representative of the return center will ask you to sign a duplicate copy of the vehicle receipt (French-English) stating the vehicle’s mileage and any returned or missing items. You will keep a copy of this document.

Insurance and assistance

In Case of problems (Theft,Accident...) what should I do ?

We advise you to check your travel book.
Step 1: fill in the necessary documents
In case of an accident: fulfill an accident report with the parties involved
In case of attempted theft or act of vandalism: get a detailed police report
Step 2: open an insurance file
Send a copy by email to das@ima.eu
Send the original to Automobiles Peugeot-ISS, Boite PY03/005-Service assurance, 45 Rue Jean Pierre Timbaud - 78300 Poissy - FRANCE
Step 3: repairing the vehicle
In case of an accident or attempted theft or act of vandalism that requires repairs: bring the vehicle to a Peugeot authorized repair garage.
Step 4: ask for a refund if necessary
 
If the repairs are paid by the customer: send the original repair invoice to Automobiles Peugeot-ISS, Boite PY03/005-Service assurance, 45 Rue Jean Pierre Timbaud - 78300 Poissy - FRANCE
Call car-2-europe- CUSTOMER SERVICE:
France: 01 47 89 24 24
Outside France: +33 1 47 89 24 24

Which countries are covered by insurance and car2europe assistance ?

Germany, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Spain (Balearic Islands and the Canary Islands), Estonia, Finland, mainland France and Monaco, Greece, Hungary, Iceland, Ireland, Italy, San Marino and Vatican , Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (FYROM), Malta, Montenegro, Norway, Netherlands, Poland, Portugal, Romania, the United Kingdom and Gibraltar, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Czech Republic.
Beyond these countries, the client will assume full liability, material and criminal incidents that may occur.

What maintenance does a TT vehicle need ?

All our vehicles are new. The first service shall take place at 20,000 kms. This service is not free and must be performed by a representative of the Peugeot network. It is also recommended to check the level of oil; water and tire pressure at least every 1,000kms.

Contacts and others

I haven't found the answer to my question

Contact us: 
France: +33 (0) 1 30 19 32 91               
Outside France: +33 (0) 1 30 19 32 72   
Monday to thursday (except banking holidays) from 8:30 am to 4:30 pm and Friday from 8:30 am to 3:30 pm.
(If you get on the answering machine, a sales person will call you back with Skype with a number that starts with 09)

I wish to contact Stellantis

Car-2-europe is part of the PSA Group.
For more information: http://www.psa-peugeot-citroen.com/